Online Account Management
All existing YMCA members and non-members (Program Participants) will need to complete the online account set-up process before you will be able to register online for programs and/or manage your account. Please review below how to properly create your online account before beginning to register for programs.
Our online account management and registration site allows you to:
- Register for programs faster and easier
- Update or change your billing information
- Pay your account balance
- View or print receipts
- Print tax statements
- View your check-in activity for current and previous month
- View your current and upcoming registrations for all members on your account
Membership Hold / Cancellation Requests
Membership Hold: Placing a membership on hold means you will not be assessed membership dues and your membership will be temporarily suspended for the hold period requested. You may place your account on hold up to four months one time per year. Holds must start and release on your draft date. A 15-day notice is required prior to your membership draft date.
Membership Hold Request
Release Membership Hold: Release the hold on your membership to access a YMCA facility. Membership dues will be prorated for the current month, automatically charged, and then set to draft for future months.
Release Membership Hold Request
Membership Cancellation: Membership cancellation is the termination of your membership account.
Membership Cancellation Request
A 15-day written notice, prior to your draft date, is required for all account changes and we will process your request within 15 days of your submission. A member of our team will follow up with you once you complete the form. Please note: accounts will not be able to placed on hold or terminated with an outstanding balance on the account.
Membership Change Request
Membership Change: Members can request a change to their membership including:
- Adding another household member to an account
- Removing a household member from an account
- Changing a membership draft date
- Changing a membership type
- Transferring a membership to a different location
- Updating billing method (provide only last four numbers. Update your information at My Account)
A 15-day notice is required for all account changes and we will process your request within 15 days of this submission.
Child Care Change / Cancellation Request
Child Care Change or Cancellation: YMCA program participants in YMCA school age child care programs such as Y Academy, summer day camp, school's day out, can request a change or cancellation to their registration. If you need to change your contact information attendance, location or payment method, please complete the below request form. A 15-day notice must be given to cancel or change a registration.
Child Care Change Cancellation Request